Privacy Policy

1. Scope of this policy

This policy applies to information processed through the TREX GROW website, product inquiries, customer onboarding, account management, and use of TREX GROW services. It also covers information submitted through forms, support requests, business communications with our team, and public catalog pages created and shared through TREX GROW.

2. Information we collect

• Information you provide

  • Name, company name, email address, phone number, and job role.
  • Account, billing, onboarding, and implementation details.
  • Company profile, product, pricing, catalog, and other business information that customers choose to upload or publish through TREX GROW features.
  • Messages, demo requests, support tickets, and other business correspondence.

• Information collected automatically

  • Device, browser, IP address, page interactions, and session activity.
  • Usage, diagnostics, and security logs needed to operate the service.
  • Cookie and similar technology data used for site functionality and analytics.

3. How we use information

• To provide, maintain, and improve TREX GROW services.
• To respond to inquiries, demos, onboarding, and support requests.
• To manage customer accounts, subscriptions, and service communications.
• To generate and display public product catalog pages when a customer creates a catalog and shares its link with prospects or other external parties.
• To monitor system performance, detect misuse, and protect the platform.
• To comply with legal, regulatory, accounting, and security obligations.
• To send updates about product changes, service notices, or relevant business follow-up.

4. How we share information

We do not sell personal information. We may share information with service providers, infrastructure vendors, payment or support partners, professional advisers, or authorities when needed to operate the service, fulfill contractual obligations, investigate misuse, or comply with applicable law. In addition, information included in a TREX GROW public catalog may be made publicly accessible to anyone who receives the shared catalog link, based on the customer's configuration and publication choices.

5. Data retention

We retain information only as long as reasonably necessary for service delivery, customer relationship management, legal compliance, dispute resolution, security, and legitimate business records.

6. Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or loss. No system is completely risk-free, so users should also maintain appropriate account security.

7. International processing

TREX GROW and its service providers may process information in different jurisdictions depending on hosting, support, or operational requirements. Where this occurs, we aim to use appropriate contractual and security controls.

8. Your choices and rights

Depending on your location and relationship with TREX GROW, you may have rights to request access, correction, deletion, restriction, or objection regarding your personal information. You may also request account-related updates or unsubscribe from non-essential communications where applicable. Customers using TREX GROW can also control whether company profile and product information is visible in public catalogs by changing the relevant visibility settings in company settings.

9. Cookies and analytics

We may use cookies and similar technologies to keep the website functional, understand usage patterns, improve performance, and support security. Browser settings may allow you to manage or block some cookie activity, though certain site functions may be affected.

10. Third-party links and services

Our website or services may reference third-party websites, integrations, or external platforms. Their privacy practices are governed by their own policies, and TREX GROW is not responsible for third-party handling outside our services.

11. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our service, legal obligations, or operational practices. When updated, the revised version will be posted on this page with an updated effective date.

12. Contact us

If you have questions about this Privacy Policy or want to make a privacy-related request, contact the TREX GROW team at [email protected].